My99my believes that the enjoyment of gaming should always remain in your control. We provide the tools, guidance, and support needed so that every gaming experience stays fun, safe, and responsible.
These figures reflect our commitment to ensuring every player enjoys a healthy and controlled gaming experience.
My99my provides a range of self-control tools that you can activate directly within your account at any time.
Set daily, weekly, or monthly deposit limits to ensure your spending always stays within a budget you can afford. Limits can be decreased immediately and increased after a 7-day review period.
Active ImmediatelyControl the duration of your daily gaming sessions. When the time limit is reached, the platform will send a notification and your session will be automatically ended to prevent excessive play.
Full ControlChoose to take a short break of 24 hours, 48 hours, or 7 days from the platform. During the break period, your account remains active but access to games is fully blocked.
24 Hours – 7 DaysIf you feel that gaming is starting to interfere with daily life, you may apply for self-exclusion for a period of 1 month to 5 years. During this period, your account will be fully closed and no access will be permitted.
Serious LimitView the complete history of your gaming activity, deposits, and withdrawals at any time. This information helps you understand your spending patterns and make smarter decisions.
Fully TransparentReceive automatic notifications when you approach your set deposit limit or play time limit. These reminders are designed to give you enough time to make a conscious decision before continuing to play.
Smart NotificationsIf you need immediate assistance regarding a gambling problem, contact our support team via 24/7 live chat.
Malaysia Ministry of Health Toll-Free Hotline:
1-800-82-0066
Responsible gaming means playing with full awareness — knowing when to stop, how much you are willing to spend, and ensuring gaming remains purely entertainment rather than a way to resolve financial or emotional problems.
At my99my, we take a proactive approach to responsible gaming. This goes beyond mere legal compliance — it is a core value that guides every business decision we make. We believe a healthy platform starts with healthy players.
Online gaming at my99my is designed to deliver first-class entertainment for mature and responsible Malaysian players. We fully support the principle that gambling should always be a free choice made with complete clarity of mind, not an impulse or an escape from life's pressures.
Gambling problems rarely develop overnight. They typically grow gradually and are often difficult to detect in the early stages. Here are some warning signs to watch for in yourself or someone you care about:
Activating self-control tools on my99my is straightforward and can be done directly from your account settings without needing to contact customer support. Follow the steps below:
Log in to your my99my account using your registered credentials. Make sure you are in a safe and private environment when configuring these settings.
Click on your profile icon at the top right of the screen and select "Account Settings" from the dropdown menu that appears.
In your account settings, look for the "Responsible Gaming" or "Self-Control" tab. Here you will find all available control tools.
Choose the type of control you want to activate — deposit limit, time limit, cooldown break, or self-exclusion. Enter the appropriate value and confirm your selection.
For your security, activating self-control requires verification via the email or SMS registered to your account. Check your inbox and click the verification link.
My99my works closely with recognised gambling support organisations to ensure our players have access to professional help when needed. We believe that seeking help is a sign of strength, not weakness.
Our trained customer support team is available 24 hours a day, 7 days a week via the platform's live chat. They can help you activate self-control tools, explain self-exclusion options, or simply listen and provide initial guidance.
Beyond our internal support, there are also several external organisations that provide free and confidential assistance to individuals experiencing gambling-related issues in Malaysia. The most important first step is acknowledging that you need help — for the rest, we and our support partners will ensure you are not alone on your recovery journey.
My99my takes its responsibility to protect children and vulnerable individuals from accessing the gambling platform very seriously. All users are required to undergo a strict age verification process during registration, and we continuously monitor suspicious activity that may indicate access by underage individuals.
If you share a device with children or teenagers at home, we recommend taking the following steps to ensure they cannot access your my99my account:
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to seek help or activate the self-control tools.
Have you ever played with more money than you originally planned to spend?
Have you ever played to escape stress, sadness, or problems in your life?
Have you ever tried to "chase" money you had lost by continuing to play?
Has gaming ever caused conflict with family members or friends?
Have you ever felt restless or irritable when trying to cut back or stop playing?
Have you ever hidden your gambling activity or the amount of money spent from your loved ones?
Have you ever borrowed money or used emergency savings to fund your gaming?
Answers to the most frequently asked questions by my99my players regarding responsible gaming.