Privacy Policy

Privacy Policy my99my
– Malaysian User Data Protection

At my99my, your privacy is not merely a legal obligation — it is a genuine commitment. This document transparently explains how your personal data is collected, used, and protected throughout your time with us.

Updated: 1 January 2026

Our Commitment to Your Privacy

Six key pillars that shape my99my's approach to protecting every user's personal data.

Malaysia PDPA Compliance

All our data handling practices fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. You can be confident that your data is managed to the highest legal standards in the country.

256-bit SSL Encryption

All data transmitted between your device and my99my's servers is protected by banking-grade 256-bit SSL encryption. Your personal and financial information is never at risk while in transit.

Strict Access Controls

Only authorized personnel with a legitimate work requirement may access user personal data. All access is logged and continuously monitored to detect any abnormal activity.

No Data Sales

My99my has never and will never sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Your data is used solely for the purposes to which you have given explicit consent.

Right to Data Erasure

You have the right to request the deletion of your personal data at any time, subject to legally mandated record retention requirements. Deletion requests will be processed within 30 working days.

Data Breach Notification

In the event of any security incident involving your data, my99my will notify you within 72 hours of the incident being identified, in line with international data protection best practices.

Data We Collect

A clear overview of the types of data we collect, the purposes for which it is used, and how long it is retained.

Data Type Purpose Retention Period Status
Full Name & MyKad Identity verification (KYC) 7 Years Mandatory
Email Address Login, communication, notifications Throughout active account period Mandatory
Phone Number 2FA verification, security communications Throughout active account period Mandatory
Bank Account Information Deposit & withdrawal processing 7 Years Mandatory
Transaction Records AML compliance, financial audits 7 Years Mandatory
Gaming Activity Data Account security, responsible gaming 3 Years Mandatory
IP Address & Device Fraud detection, security 2 Years Mandatory
Cookies & Analytics Data User experience enhancement 90 Days Options
Content
This Privacy Policy describes my99my's data handling practices. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully.

1 Introduction

My99my is an online casino platform operating under the domain https://my99my.app, designed specifically for players in Malaysia. We understand that your trust in us depends not only on the quality of the games we offer, but also on how we manage the personal information you entrust to us.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains how my99my collects, processes, stores, and protects your personal data. It also outlines the rights you hold as a data subject and how you may exercise them.

This policy applies to all information collected through the my99my website, our official mobile app, customer communication channels, and any other related services we provide. By registering an account or continuing to use our services, you acknowledge that you have read and fully understood this Privacy Policy.

2 Data We Collect

My99my only collects data that is genuinely necessary to provide you with a safe, compliant, and high-quality service. We do not collect data excessively or for irrelevant purposes. Below are the categories of data we collect:

Identity Data — Full name as shown on your MyKad or passport, identification card number, date of birth, gender, and residential address. This data is required to fulfil KYC verification requirements mandated by international anti-money laundering (AML) standards.

Contact Data — A valid active email address and a valid Malaysian mobile number. Both are used for account-related communications, two-factor authentication (2FA), and important security notifications.

Financial Data — Malaysian bank account information registered in your own name, deposit records, withdrawal records, and complete transaction history. This data is retained for a minimum of seven years as required by Malaysian financial law.

Technical Data — IP address, device type, operating system, web browser, and login session information. This data is used solely for fraud detection and account security purposes.

my99my does not collect sensitive information such as biometric data, health information, or religious/belief data unless specifically required by applicable law.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. my99my does not process your data beyond what is required for the stated purpose. Here are the primary ways we use your data:

  • Identity Verification & KYC: Verify that you meet the minimum age requirement of 18 years and confirm your identity as required by international financial compliance standards.
  • Account Management: Set up, maintain, and ensure your gaming account functions correctly and securely at all times.
  • Transaction Processing: Process deposits via DuitNow, FPX, and Maybank2u, and fast withdrawals to your registered bank account within 15 minutes.
  • Fraud Detection & Security: Monitor account activity to detect any unauthorized access, fraud attempts, or money laundering.
  • Customer Support: Provide efficient and accurate assistance when you contact our support team via live chat.
  • Responsible Gaming: Monitor gaming patterns to identify early signs of problematic gaming habits and provide appropriate support.
  • Legal Compliance: Meet reporting obligations to relevant authorities as required by applicable Malaysian law.
my99my does not use your personal data to make automated decisions that significantly affect you without human intervention. Every important decision involves a manual review by our team.

4 Data Sharing with Third Parties

My99my does not sell or trade your personal data. However, in the context of legitimate business operations, we may share your data with selected and trusted third parties in the following situations:

  • Payment Service Providers: Financial institutions and payment gateway providers required to process your financial transactions. They receive only the data necessary for payment purposes.
  • Game Software Providers: Licensed gaming software companies that provide game content on our platform. Data sharing is limited to information required for game functionality.
  • Regulatory Authority: Bank Negara Malaysia, the Companies Commission of Malaysia, or any authority legally entitled to obtain such information under statutory powers.
  • KYC Verification Services: Third-party identity verification service providers that help us confirm the authenticity of your identification documents.

All third parties we work with are required to sign data processing agreements ensuring they handle your data to the same strict standards of security and confidentiality that we uphold ourselves.

5 Data Security

Protecting your personal data is my99my's absolute priority. We implement a comprehensive set of technical and organizational security measures to keep your data safe at all times:

  • 256-bit SSL encryption for all data in transit between your device and our servers;
  • Encryption of data at rest using AES-256 algorithms for all sensitive information;
  • Two-factor authentication (2FA) is available for all user accounts and mandatory for internal staff;
  • 24/7 system monitoring by an experienced cybersecurity team;
  • Regular penetration testing by accredited independent cybersecurity firms;
  • Role-based access control (RBAC) that ensures staff only access data relevant to their duties;
  • Comprehensive audit logs record every instance of access to user data;
  • A tested incident response plan to ensure a swift and effective response in the event of any breach.
While we take every reasonable step to protect your data, no security system can guarantee 100% absolute protection. We recommend using a strong password and enabling 2FA on your account as an additional layer of protection.

6 Cookies & Tracking Technologies

My99my uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

We use several types of cookies for different purposes:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Help us understand how users interact with the platform so we can make meaningful improvements. Data collected is anonymous and aggregated.
  • Functional Cookies: Remember your preferences such as language, display settings, and game preferences to deliver a more personalized experience.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in and use certain features of our platform.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold:

Your Rights Under Malaysia PDPA

As a my99my user, you have full rights over your personal data. Below are the rights you can exercise at any time.

1

Right of Access

You have the right to obtain a copy of all personal data we hold about you in a readable format.

2

Right to Rectification

If any of your data is inaccurate or out of date, you have the right to request immediate correction at no charge.

3

Right to Erasure

You may request the deletion of your personal data, subject to legally mandated record retention requirements.

4

Right to Restriction of Processing

You may request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.

5

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format for transfer to another platform.

6

Right to Object

You may object to the processing of your data for certain purposes, including direct marketing, at any time.

To exercise any of the above rights, contact the my99my customer support team via live chat. We will process your request within 14 working days and inform you of the actions taken. No fees are charged for reasonable requests.

8 Children's Data Protection

The my99my platform is strictly limited to individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from minors. Our registration process is designed with strict age verification controls to prevent access by underage individuals.

If we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the account without delay. If you have reason to believe that someone under the age of 18 has registered an account on our platform, please contact our support team immediately.

9 Cross-Border Data Transfers

In the course of operating the platform, some of your data may be processed or stored on servers located outside Malaysia, specifically for cloud infrastructure services and international game software providers that we use.

Any transfer of personal data outside Malaysia is only carried out when the recipient country provides an equivalent or higher level of data protection, or when appropriate contractual protection mechanisms are in place. my99my ensures that all cross-border data transfers comply with the requirements of Section 129 of Malaysia's PDPA 2010 and do not compromise the level of protection you are entitled to.

Your financial data and sensitive KYC information are prioritised for storage on servers located in Malaysia or countries with robust data protection agreements with Malaysia.

10 Changes to This Privacy Policy

My99my reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest version of this Privacy Policy will always be available on this page with an updated revision date.

For material changes — that is, changes that significantly affect how we process your personal data or your rights — we will provide at least 7 days before the changes take effect, via email to the address registered with your account or through an in-platform notification. Your continued use of the my99my platform after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.

We recommend you review this page periodically to stay informed about how we manage and protect your personal data. The version history of our Privacy Policy is available upon request through our customer support team.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist you.

You can reach us via:

  • Live Chat: Available 24 hours a day, 7 days a week via the live chat button at the bottom corner of our platform.
  • Email: [email protected] — we aim to respond to all privacy-related enquiries within 2 business days.
  • FAQ Section: Visit the page FAQ for answers to frequently asked questions about privacy and account security.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, the official regulatory body under the Ministry of Communications and Digital.

We are committed to resolving every privacy-related complaint seriously, fairly, and within a reasonable timeframe. Your trust is my99my's most valuable asset.

Frequently Asked Questions About Privacy

Answers to the most frequently asked questions by my99my users regarding privacy and data protection.

Absolutely not. my99my has never and will never sell, rent, or trade your personal data to any advertiser, marketing company, or third party for commercial purposes. Your data is used solely for platform operations, legal compliance, and account security as described in our Privacy Policy.

You may submit a data access request by contacting our support team via live chat or by emailing [email protected] with the subject "Personal Data Access Request". We will process your request within 14 working days and send a copy of your data in a secure, readable format. No fee is charged for reasonable requests.

In accordance with Malaysian legal requirements, particularly those relating to anti-money laundering (AML) and tax legislation, we are required to retain your financial records and KYC information for 7 years after account closure. Other data such as analytics data and cookies will be deleted within 90 days of account closure. Once the legal retention period expires, all your data will be securely and permanently deleted.

In the event of any security incident involving your personal data, my99my will notify you via your registered email within 72 hours after the incident is identified. The notification will clarify the type of data affected, the actions we have taken, and the steps you should take to protect yourself. We will also report the incident to the relevant authorities in accordance with applicable legal requirements.

Yes, you may withdraw your consent for optional data processing such as marketing communications and non-essential cookies at any time through your account settings. However, withdrawal of consent for legally required data processing (such as KYC and financial records) is not possible while the account remains active, as these are mandatory compliance requirements. In such cases, account closure will be required.

Yes. The my99my mobile app applies the same level of security protection as our web platform, including 256-bit SSL encryption for all data communications, optional biometric authentication, and secure session token protection. Our app is also designed to avoid storing sensitive information locally on your device unless required for core functionality. You can download our official app from the Download.
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Your Data is Safe. Your Game. Guaranteed.

Now that you understand how my99my protects your privacy, register an account today and enjoy a safe, fair, and responsible online casino experience with us.

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