This document outlines all rules, rights, and responsibilities relating to the use of the my99my platform. Please read carefully before registering or using any of our services.
A summary of the six key points every my99my player needs to understand before they start playing.
Registration is open to Malaysian citizens and permanent residents aged 18 and above. Only one account is permitted per individual — duplicate registrations will be terminated without notice.
Minimum deposit MYR 10 via DuitNow, FPX, or Maybank2u. Minimum withdrawal MYR 50, processed within 15 minutes after KYC verification is complete.
All bonuses are subject to wagering requirements as clearly stated in each promotion. Bonuses cannot be withdrawn directly without fulfilling the conditions.
Fraud, hacking, use of bots, multiple accounts, and money laundering are strictly prohibited. Violations will result in immediate account suspension.
Your personal data is protected by 256-bit SSL encryption and managed in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010. We do not sell data to third parties.
My99my provides deposit limit, loss limit, and self-exclusion tools for all players. We are committed to player well-being, not just profit.
All transaction limits and key conditions in one place for your easy reference.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and my99my ("Platform", "us"). By accessing, registering, or using any part of the my99my platform at https://my99my.app or through our official mobile app, you acknowledge that you have read, understood, and agreed to comply with all terms contained in this document.
These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement between you and my99my. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.
Your continued use of this platform following any amendments to the Terms constitutes acceptance of the revised terms. It is your responsibility to review this page from time to time to ensure you are always aware of the current terms in effect.
My99my services are open only to individuals who meet all of the following requirements:
During registration, you are required to provide accurate, complete, and up-to-date information including your full name, identity card number (MyKad), date of birth, phone number, and email address. All this information is required for the KYC (Know Your Customer) verification process mandated by international financial compliance standards.
You are fully responsible for the security of your username and password. my99my recommends using a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols) and enabling two-factor authentication (2FA) through your account security settings page.
If you suspect that your account has been accessed by an unauthorized party, please contact my99my's customer support team immediately via live chat. You must not share your login credentials with anyone, including family members, friends, or anyone claiming to be a my99my representative.
My99my reserves the right to request additional identity verification (supporting documents) at any time, particularly when there is unusual activity on your account or when withdrawal amounts exceed certain limits. This is a protective measure for your own security.
All deposits into your my99my account must be made through supported payment methods registered in your own name. my99my does not accept third-party payments. Supported payment methods include DuitNow, FPX, Maybank2u, and other methods that may be added from time to time.
For withdrawals, the registered bank account must be in the same name as your my99my account and must have completed full KYC verification. my99my processes withdrawals within 15 minutes after verification is complete on business days, and within 60 minutes on weekends or public holidays.
My99my offers a variety of bonuses and promotions to new and existing players from time to time. All bonuses are subject to specific terms and conditions stated in each respective promotional offer, including wagering requirements, validity period, maximum bet limits while a bonus is active, and eligible games.
It is your responsibility to read and understand the terms of each bonus before accepting it. Accepting a bonus is considered your agreement to all conditions associated with that bonus.
All games offered on the my99my platform use a random number generator (RNG) that has been verified and certified by independent international audit bodies. This ensures every game outcome is completely random and free from any manipulation.
For live casino games, outcomes are determined by a real dealer in a certified studio and broadcast live. Any decision made by the dealer or game system is final and cannot be disputed, unless there is clear and verifiable evidence of a technical error.
In the event of a technical disruption during an active game session, my99my will use system records to determine a fair outcome. If the records are insufficient to determine the outcome, the relevant bet will be fully refunded to the player.
Use of the my99my platform is subject to strict conduct guidelines. The following activities are strictly prohibited and may result in immediate account suspension or termination, forfeiture of balances, and appropriate legal action:
My99my takes your privacy seriously and operates in full compliance with the Malaysia Personal Data Protection Act (PDPA) 2010. All personal data you provide during registration and use of the platform is collected, processed, and stored securely using 256-bit SSL encryption.
Your data is used solely for the following purposes: identity verification, financial transaction processing, regulatory compliance (including AML and KYC), service improvement, and essential service communications. my99my does not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or by direction of a lawful authority.
For more information on how we collect, use, and protect your data, please refer to Privacy Policy in full.
You can close your my99my account at any time by contacting our customer support team via live chat. Prior to closure, all eligible balances (balances that have met withdrawal requirements) will be returned to your registered bank account within 3 business days.
My99my reserves the right to suspend or terminate your account without prior notice if:
Following account termination, you are no longer permitted to use the my99my platform. Any attempt to open a new account after termination due to a violation will be considered an attempt to circumvent the ban and may result in further legal action.
My99my provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times. However, we are committed to resolving any technical issues as quickly as possible.
To the extent permitted by applicable Malaysian law, my99my shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform, including but not limited to financial losses from betting activity.
Players acknowledge that casino games involve financial risk and that the decision to play is entirely their own personal choice. my99my is not responsible for any financial decisions made by players based on their gaming experience on the platform.
My99my believes that enjoyable gaming starts with responsible gaming. We provide a range of tools you can use to proactively manage your gaming habits:
If you are concerned about your own gaming habits or those of someone you know, please contact our support team or refer to the Responsible Gaming for additional support resources.
My99my reserves the right to amend, modify, or update these Terms and Conditions at any time. Any material changes will be communicated to you via registered email or in-platform notification at least 7 days before the changes take effect, except in situations requiring immediate action for legal or security reasons.
The last updated date will always be displayed at the top of this page. It is your responsibility to review the Terms periodically. Continued use of the platform after the effective date of any amendment constitutes full acceptance of the revised terms.
If you disagree with any amendments, you have the right to stop using the platform and close your account in accordance with the procedure outlined in Section 9 above.
Answers to the most frequently asked questions by Malaysian players about my99my's terms of use.